Frequently Asked Questions - FAQ - Umrah Tours



Is the source of money I use for Umrah important?

The money that you use to pay for your Umrah must be from Halal sources.

How many times in a year can I get an umrah visa?

There are no restrictions on the number of times that you can apply for an Umrah visa.

What interpretation of Islam do you follow?

All our guidance will be done according to the Quran and Sunnah.

Will there be any religious guidance?

Yes, we will organise regular lectures whilst in Saudi Arabia and before travelling to Saudi Arabia, these lectures will cover the rites of Hajj in detail. Our staff will be with you throughout the trip and are available to answer any questions you may have.

If I do not have a British passport, can I still get an Umrah visa?

You can only get a visa for Umrah on a non-British passport if you have an 'indefinite stay' endorsement on your passport. Or you are here on a settlement visa to join your spouse who is a British National, or you are here on a work permit, or you are here on a student visa

Do you accompany your groups whilst in Saudi Arabia?

Yes, you will be accompanied by organisers from the UK, most of whom have performed Hajj many times. All our organisers are fluent in English and other languages. We also have a Saudi team that will join us once we arrive in Saudi Arabia.

What happens if I get ill?

A medical doctor will accompany us from the UK, the doctor will be available for advice and to prescribe medicine during the days of your Hajj. Most medicines are available at a medicine store, but if you require going to hospital then you would be entitled to free treatment at government hospitals.

What is the maximum period of stay with an Umrah Visa?

The maximum permitted stay in Saudi Arabia for Umrah pilgrims is 14 days.

How many beds will there be in our room?

Most hotels offer the following room configurations, Double, Twin (2 single beds), Triple and Quad.

Can you go for Umrah anytime of the year?

Umrah visas are currently issued between the beginning of December and normally until the start of Ramadan for departures until 25th of Ramadan.

Do you cater for vegetarians of people with special dietary needs?

We cannot make any provisions for vegetarians or people with other special dietary requirements during the Hajj days. However meals served in the hotels have a variety of dishes and will usually include some form of vegetarian dishes.

Why does a 2 week package cost more than a 3 week package?

Although the 2 Week package is much shorter, the period of stay in the hotels falls at peak time thus increasing the rates. The 3 Week package stays are normally when the hotel rates are generally lower.

Are the Star ratings of hotels in Saudi Arabia the same as UK hotels?

Hotel star ratings shown on our website are the same as UK standards, most of the 5 star hotels in Saudi Arabia are to a similar standard to their equivalent in the United Kingdom, the same applies to most 4 star hotels but you may find some 4 star and 3 star hotels to be slightly different to UK standards.

Is it possible to change flight dates?

No, our flight dates are not changeable.

Do I need to visit your office in person to book with you?

No, you can book online or email us your booking and send your deposit to us. All valuable documents that are required should be sent to us using Recorded Delivery.